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Our Privacy Policy

Privacy Policy

Effective Date: June 30, 2026
Last Updated: June 30, 2026

Whole Life Recovery Center, LLC (“Whole Life Recovery Center,” “WLRC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you:

  • Visit or use our website;

  • Submit an online form;

  • Call, email, or text Whole Life Recovery Center;

  • Communicate with our automated scheduling assistant;

  • Request information about our services;

  • Schedule, confirm, reschedule, or receive reminders about an appointment; or

  • Otherwise interact with our administrative and customer-service systems.

1. Relationship to Our Notice of Privacy Practices

Whole Life Recovery Center is a healthcare and behavioral-health service provider. Some information we receive may constitute protected health information under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, commonly known as “HIPAA.”

Certain substance-use-disorder patient records may also be protected by the federal confidentiality requirements of 42 CFR Part 2.

This website Privacy Policy is not intended to replace Whole Life Recovery Center’s Notice of Privacy Practices. When information is protected by HIPAA, 42 CFR Part 2, or another healthcare privacy law, our Notice of Privacy Practices and applicable law will control if they conflict with this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact and identifying information

This may include:

  • First and last name;

  • Telephone or mobile number;

  • Email address;

  • Mailing address; and

  • Other basic contact information you voluntarily provide.

Appointment and administrative information

This may include:

  • Requested appointment date and time;

  • Scheduled appointment date and time;

  • Appointment confirmation or rescheduling status;

  • Preferred method of contact;

  • Request to speak with a representative;

  • General administrative information needed to coordinate services; and

  • Communications between you and our administrative staff or automated scheduling assistant.

Information collected through text messaging

Our text-messaging program is intended to exchange only limited administrative information, including:

  • Your name;

  • Your mobile telephone number;

  • Your requested or scheduled appointment date and time;

  • Whether you are confirming or rescheduling an appointment; and

  • Whether you would like to communicate with a Whole Life Recovery Center representative.

Please do not send diagnoses, treatment records, medication information, insurance identification numbers, Social Security numbers, detailed substance-use information, detailed mental-health information, financial information, or other sensitive information through ordinary text messaging.

Website and device information

When you use our website, certain information may be collected automatically, including:

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Referring webpage;

  • Date and time of access; and

  • Website usage and diagnostic information.

We may use cookies and similar technologies to operate the website, maintain security, understand website performance, and improve the user experience.

Information you voluntarily provide

You may choose to provide other information when completing a form, requesting assistance, speaking with a representative, or communicating with us.

Please avoid entering sensitive clinical information into a general website contact form unless the form is specifically identified as a secure healthcare form intended for that information.

3. How We Use Information

We may use information to:

  • Respond to questions about Whole Life Recovery Center’s services;

  • Help prospective individuals schedule an appointment with a representative;

  • Confirm, remind, schedule, or reschedule appointments;

  • Route requests to the appropriate representative;

  • Provide administrative customer service;

  • Coordinate services for currently enrolled individuals;

  • Verify or update contact information;

  • Maintain appropriate business and healthcare records;

  • Operate and secure our website and communications systems;

  • Investigate misuse, fraud, security incidents, or technical problems;

  • Comply with legal, licensing, accreditation, contractual, and regulatory requirements; and

  • Exercise or defend our legal rights.

Whole Life Recovery Center does not use its customer-care SMS program to send advertising or promotional text messages.

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4. Text-Messaging Program

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Program purposes

Whole Life Recovery Center uses text messaging for two primary purposes:

  1. To respond to individuals who text us to request general information, schedule an appointment, or request contact from a representative; and

  2. To send currently enrolled individuals administrative appointment confirmations, reminders, scheduling options, and rescheduling communications.

Automated scheduling assistant

An automated or artificial-intelligence-assisted scheduling system may help respond to messages, offer available appointment times, confirm appointments, process rescheduling requests, or route individuals to a representative.

The automated assistant is used only for administrative customer-service functions. It does not diagnose conditions, provide clinical advice, recommend treatment, make clinical decisions, or replace communication with a qualified healthcare professional.

Messages may be reviewed by authorized Whole Life Recovery Center personnel when necessary to assist with scheduling, customer service, system administration, quality assurance, privacy, safety, or compliance.

Consent and participation

You may begin receiving messages when you:

  • Text Whole Life Recovery Center directly;

  • Request an appointment;

  • Provide your mobile number and consent to administrative text messages;

  • Ask a representative to contact you by text; or

  • Enroll in appointment reminders or scheduling communications.

Consent to receive text messages is not a condition of receiving services from Whole Life Recovery Center.

Message frequency and charges

Message frequency varies depending on your appointment activity and communications with us. Message and data rates may apply according to your wireless carrier and service plan.

Whole Life Recovery Center is not responsible for charges imposed by your wireless carrier.

Opting out

You may reply STOP to discontinue text messages.

After processing an opt-out request, we may send one final message confirming that you have been unsubscribed. We may continue communicating with you through other appropriate methods when necessary.

You may reply START to request that eligible text messages resume.

Assistance

You may reply HELP for assistance with the text-messaging program.

Delivery limitations

Wireless carriers do not guarantee message delivery. Messages may be delayed, blocked, misdirected, or undelivered because of carrier restrictions, service interruptions, device settings, telephone-number changes, or other circumstances outside our control.

5. SMS Privacy and Mobile-Information Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text-messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties for their own marketing or promotional purposes.

We may provide limited mobile information to service providers that operate communications, scheduling, hosting, security, or text-messaging systems solely on our behalf. Those providers may use the information only to provide contracted services to Whole Life Recovery Center and not for their own marketing or promotional purposes.

6. Text-Message Privacy and Security Limitations

Ordinary SMS text messaging may not be encrypted. Messages could potentially be viewed by:

  • Anyone with access to your telephone or mobile device;

  • Individuals who share your wireless account;

  • Your wireless carrier;

  • Device, messaging, or cloud-storage providers; or

  • A person who receives your telephone number after it has been reassigned.

By communicating with us through text messaging, you acknowledge these limitations.

Whole Life Recovery Center minimizes the information included in text messages and intends to use SMS only for basic administrative communications.

Contact a Whole Life Recovery Center representative through an appropriate secure method when you need to discuss clinical, medical, treatment, medication, insurance, or other sensitive information.

7. Emergencies and Crisis Communications

Text messages sent to our scheduling number should not be used to report an emergency, request immediate medical care, or obtain crisis assistance.

Our scheduling system may not be continuously monitored. If you believe you or another person is experiencing an emergency or immediate danger, call 911 or go to the nearest emergency department.

8. How We May Disclose Information

We may disclose information in the following circumstances, subject to HIPAA, 42 CFR Part 2, and other applicable confidentiality requirements.

Service providers

We may use service providers to support:

  • Website hosting;

  • Appointment scheduling;

  • Customer-relationship management;

  • Text-message delivery;

  • Telephone services;

  • Data storage;

  • Information security;

  • Technical support; and

  • Other operational functions.

These providers are permitted to access information only as necessary to perform services on our behalf and are subject to applicable contractual, privacy, and security requirements.

Healthcare operations and service coordination

Information may be used or disclosed for treatment, payment, healthcare operations, service coordination, or other legally permitted healthcare purposes.

Any disclosure involving substance-use-disorder patient records will be handled in accordance with 42 CFR Part 2 when applicable.

With your direction or authorization

We may disclose information when you direct us to do so or provide a valid authorization.

Legal and regulatory requirements

We may disclose information when permitted or required by applicable law, court order, regulatory requirement, licensing authority, or lawful governmental request.

The confidentiality of substance-use-disorder patient records is subject to additional federal restrictions, and such records will not be disclosed merely because they have been requested if applicable law requires patient consent, a qualifying court order, or another specific legal basis.

Protection and security

We may use or disclose information when legally permitted and reasonably necessary to:

  • Protect the safety or rights of an individual;

  • Protect Whole Life Recovery Center’s systems or property;

  • Investigate fraud or security incidents; or

  • Respond to unlawful or abusive use of our services.

9. No Sale of Personal Information

Whole Life Recovery Center does not sell or rent personal information.

We do not sell telephone numbers, mobile opt-in information, messaging consent records, appointment information, or healthcare information to data brokers, lead generators, advertisers, or other organizations.

10. Cookies and Website Technologies

Our website may use cookies, server logs, and similar technologies for essential website operation, security, troubleshooting, analytics, and performance measurement.

You may be able to restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

When third-party website services process information for us, their activities are subject to contractual obligations and applicable privacy law.

11. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide requested services;

  • Manage appointments and communications;

  • Maintain required healthcare and business records;

  • Document consent and opt-out requests;

  • Satisfy legal, regulatory, licensing, contractual, and audit requirements;

  • Resolve disputes; and

  • Protect our systems and legal rights.

Retention periods may vary based on the type of information and the legal requirements that apply to it.

12. Information Security

Whole Life Recovery Center uses reasonable administrative, physical, and technical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, telephone system, text-messaging service, electronic transmission, or data-storage system can be guaranteed to be completely secure. You should use caution when sending personal information electronically.

13. Your Choices and Rights

Depending on the information involved and applicable law, you may have the right to:

  • Request access to certain information;

  • Request correction of inaccurate information;

  • Request restrictions on certain healthcare disclosures;

  • Request confidential communications through an alternative method;

  • Obtain an accounting of certain disclosures;

  • Obtain a copy of our Notice of Privacy Practices;

  • Withdraw certain authorizations;

  • Opt out of text messages by replying STOP; and

  • Submit a privacy complaint without retaliation.

Rights involving protected health information or substance-use-disorder patient records are explained more fully in Whole Life Recovery Center’s Notice of Privacy Practices.

14. Third-Party Websites

Our website may contain links to websites or services operated by other organizations. Whole Life Recovery Center is not responsible for the privacy, security, content, or practices of an independently operated third-party website.

Review the privacy policy of any external website before providing information to it.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations.

The revised policy will be posted with an updated “Last Updated” date. Material changes may also be communicated through other appropriate methods.

16. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Whole Life Recovery Center, LLC
101 Malabu Drive, Suite 10
Lexington, Kentucky 40503

Telephone: (859) 421-7773
Email: Info@wholeliferecovery.org

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